1. What does Shipping Protection cover?

Shipping Protection is a service provided by BIJOU-HA. It covers delayed, damaged, and lost items that meet the following criteria.

  • Delay: packages not delivered before the 30th dayfollowing order fulfillment are considered delayed. The compensation for delayed packages is $5 USD.
  • Damage: Shipping Protection covers item damages to the point that the item(s) are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc., but does not cover cosmetic damage (scratches, dents, etc.).The compensation for damaged items will be up to the value paid for the purchased item(s).
  • Loss: Packages not delivered before the 60th dayfollowing order fulfillment are considered lost. The compensation for lost packages is the value paid for the purchased item(s).

Note: Total compensation for one cover is up to the value actually paid for the item(s).

  1. How does Shipping Protection resolve your shipping issues?

The experience of Shipping Protection is as follows:

  1. You ordered Shipping Protection when you creat the order.
  2. If their package is damaged or lost during transit or is delayed, you could report the issue via [email protected].
  3. We will assess the issue using policy rules/guidelines to determine if the reported order issue qualifies for a payout.
  4. If the reported issue does qualify, a refund will be automatically sent to you. If the reported issue doesn’t qualify, an email will be sent to you to notify them of the denial and the reason. Throughout the user journey, you could always check out their cover details and status via the tracking page.
  5. What are the issue reporting requirements?

To qualify for the payout, you need to follow the issue reporting requirements:

  1. Issues of loss, where the package is not delivered, must not be reported sooner than60 days after the order fulfillment date for shipments.
  2. Issues of damage, where the package is delivered, must be reported within 15 daysafter the delivery date.
  3. Issues of delay, where the package is delivered, must not be reported sooner than 30 daysafter the order fulfillment date for shipments. All issues must be reported within 90 days of the order date.
  4. How much does Shipping Protection cost?
    You could purchase on the checkout page. The cost of Shipping Protection depends on the currency that the store uses, and is denominated in the store currency. In general, Shipping Protection is calculated from 1.5%-2% of the order total based on proprietary risk factors