I. RETURN
At Bijou-Ha, we stand behind our products with a hassle-free return policy for all purchases made through bijou-ha.com. Whether you’ve received a faulty item, we’ve got you covered. Your satisfaction is our priority, and we’re committed to ensuring a smooth and seamless shopping experience for you.

Return Method:

To start a return, email us at [email protected] with your order number and any relevant photos or videos. We’ll promptly assist you with the return and refund process.
When receiving your return request, we’ll provide return labels via email for your convenience. Kindly download and take print outs of these labels so as to enable easy and smooth returns shipments.
Kindly ensure you pack the returned product in a manner that will not cause damage as you return it.
Please ship the securely packaged return product back to us at the following address:
– Recipient Name: Vu-Hai Ha
– Return Address: 9858 Olivia St, Jacksonville, FL 32219
832-812-0282
Return Items Conditions:

Defective or Damaged Items:
If you receive a product that is defective or damaged, you may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

Incorrect Customization:
If the customization (e.g., design, text, size, color) does not match the specifications provided in your order, you may request a return within 30 days of receiving your order.
The item must be unused and in the same condition that you received it, with all original tags and packaging.

Change your mind:
For items that do not fit as expected, we accept returns within 30 days of receiving your order. The item must be unused and in the original condition and packaging.

Return Shipping Fee:

If the return is due to an error on our part (e.g., faulty or incorrect item), we will cover all return shipping costs and provide a full refund the item at no additional cost to you.

Restocking Fee:

There will be no charge for restocking in case of returns.

Notification of Returned Package:

After we process your return, you will receive an email confirmation of the same. However, please bear in mind that the period it takes to get the returned product depends on the place of residence.

II. REFUND
Refund Timeline:

If and when you receive your return and you check it, then we will notify you by email. Refund processing can take up to 2 business days from the time we receive your return.
Should the refund be approved, you will immediately receive a notification, and the refund will reflect in your account after 3-5 days to the initial payment method used.
For approved returns, you will receive a full refund for the defective, damaged, or incorrectly customized items, including the original shipping cost.
In the unlikely event that your claim is not approved, we will offer you a reason and help you to resolve the issue.
Late or Missing Refunds:

You have not received your refund? Then we suggest that you check your bank account first and contact your credit card/ bank. If the refund is still pending, feel free to contact us at our online support office at Email: [email protected]. Please do not hesitate to contact us for anything more about your refund status that you might want to know or be concerned with.

III. EXCHANGE AN ORDER
No support. We do not accept exchanges due to your selection of incorrect items, sizes, designs, addresses, and so on.

If you need a different size or product, please follow the return process to receive a refund and place a new order for the desired item.

IV. IF YOU HAVE ANY PROBLEMS, WHAT SHOULD YOU DO?
If there are problems such as the product being faulty, or any inquiries, we wish to remind everyone that do not hesitate to contact us immediately as we will be always willing to assist.

COMPANY LOCATION
Bijou-Ha Store

Email: [email protected]

Phone: +1 818 649 9445

Address: 1800 S Brand Blvd Ste 204, Glendale, CA 91204(This is NOT a Warehouse Address. Refunds CANNOT be issued if an order is returned to this address.) Please contact our customer service via email at [email protected] if you would like to process a return and refund.